What You Will Learn
What Service Design is, where it came from and how it compares to User Experience (UX) design and Customer Experience (CX) design
What a Service Design process looks like and how to use it to create great service experiences
How the scope of Service Design encompasses customer interactions as well as behind-the-scenes business operations, and multiple delivery channels
What the most useful Service Design methods and approaches are, how to do them and how to avoid the most common mistakes, all with the help of examples, explanatory videos, templates and step-by-step guides
How to transition your career from UX Design to Service Design
How to build a Service Design team and then increase its skills and maturity in your organization
How to tackle Service Design in an agile or lean organization
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