Interaction Design - Service Design Delivering Integrated Service Experiences

What You Will Learn

What Service Design is, where it came from and how it compares to User Experience (UX) design and Customer Experience (CX) design

What a Service Design process looks like and how to use it to create great service experiences

How the scope of Service Design encompasses customer interactions as well as behind-the-scenes business operations, and multiple delivery channels

What the most useful Service Design methods and approaches are, how to do them and how to avoid the most common mistakes, all with the help of examples, explanatory videos, templates and step-by-step guides

How to transition your career from UX Design to Service Design

How to build a Service Design team and then increase its skills and maturity in your organization

How to tackle Service Design in an agile or lean organization

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